Position Overview

Ultimate Staffing Services is actively seeking a dedicated Client Systems Support professional to join their client's dynamic team in Somerset, New Jersey. This role is integral to providing top-tier customer support within the medical device industry, specifically focusing on devices and their connectivity. This position offers a hybrid work schedule, with in-office days on Tuesday and Friday.

Responsibilities

• Support customers and internal staff with company software, ensuring seamless operation and user satisfaction.
• Assist with company connectivity devices and ensure compatibility with third-party devices.
• Handle customer calls and emails professionally, addressing inquiries and resolving issues promptly.
• Troubleshoot software and hardware issues, providing timely solutions to ensure uninterrupted service.
• Manage escalations and crisis issues, ensuring timely follow-up and resolution.
• Support the installation, configuration, and troubleshooting of software applications and Bluetooth connectivity.
• Work collaboratively within the team to ensure smooth operations and customer satisfaction.

Qualifications

• Technical degree or equivalent experience with company software is preferred.
• At least 4 years of help desk experience, including software and hardware installation and phone support.
• Knowledge of Bluetooth technology and proficiency with Android and iOS devices.
• Proficiency in Microsoft Office applications.
• High school diploma or GED is required.
• Experience in customer service, particularly in health aid or retirement home settings, is welcome.
• IT certifications are beneficial but not required.
• Must exhibit compassion and patience when dealing with customers.

Work Hours

The position operates on a Monday to Friday schedule. Initially, for the first three months, the work hours are Monday-Friday from 9:00 AM to 5:30 PM or 10:00 AM to 6:30 PM, with the possibility of being asked to work from 11:30 AM to 8:00 PM.

Benefits

Equipment will be provided by the company. This is a temporary position until the end of the year, with potential for a temporary-to-hire transition.

Additional Details

The salary for this position ranges from $21.00 to $22.00 per hour. A pre-employment background check is required.

This role is a great opportunity for individuals with a blend of customer service experience and strong computer skills. Join the team and contribute to enhancing the customer experience with cutting-edge medical device technology.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.